FAQs

Yes all our cookies are vegan. No animal produce is used in the production process or the cookies themselves. This means all our cookies are dairy-free and don't contain any eggs.

All our cookies are vegan, meaning they are dairy-free and don't contain eggs. However, we can't guarantee that our cookies are suitable for all allergy sufferers as they are prepared in a kitchen where nuts, gluten, and other known allergens may be present. 

Please note our cookies are not sutiable for allergy sufferers.

To maintain optimal freshness, we recommend storing our cookies in an airtight container at room temperature. Avoid exposing them to direct sunlight or extreme heat.

This will help to maintain their texture and taste for up to 10 days. Alternatively, you may freeze our cookies for up to 3 months to enjoy at a later time.

Yes, our cookies can be frozen to extend their shelf life. Make sure to store them in an airtight container or freezer bag. When ready to enjoy, thaw them at room temperature or gently heat them in the oven for a freshly baked taste.

Our cookies have a soft and delicious texture because they are specially crafted as soft-baked cookies. We use a unique baking technique and carefully selected ingredients to achieve that perfect softness. The result is a delightful treat with a tender, melt-in-your-mouth texture that keeps our customers coming back for more. Whether you enjoy them fresh out of the oven or after a few days, our soft-baked cookies maintain their softness, ensuring a delightful taste experience with every bite.

Our products will be marked as 'Sold Out' until we restock. We restock once a week, and the restock dates are always updated on our homepage. Once restocked, the boxes will be available for purchase until they sell out again. Be sure to check our homepage regularly for the most up-to-date information!

Yes, some of our cookies are Halal. The vanilla extract we use is alcohol-free; however, some cookies containing extracts may include alcohol. We recommend checking our ingredients list when ordering from our weekly menu to ensure it meets your dietary preferences.

Absolutely! We can include a personalised message or note with your order. Simply let us know the details during the ordering process, and we'll make sure to include it with your package.

Currently, we offer convenient postal delivery for all our cookie orders. We do not offer direct pick-up from our bakery. Rest assured, we take great care in packaging and shipping your cookies to ensure they arrive fresh and delicious right at your doorstep.

Our dedicated customer support team is here to assist you. You can reach out to us through our contact form on the website, send us an email at hello@crmcookieco.com. We aim to respond within 48hours.