Are all your cookies vegan?

Yes all our cookies are vegan. No animal produce is used in the production process or the cookies themselves. This means all our cookies are dairy-free and don't contain any eggs.

Are your cookies suitable for people with allergens?

All our cookies are vegan, meaning they are dairy-free and don't contain eggs. However, we can't guarantee that our cookies are suitable for all allergy sufferers as they are prepared in a kitchen where nuts, gluten, and other known allergens may be present. 

Please note our cookies are not sutiable for allergy sufferers.

How should I store your cookies to maintain freshness?

To maintain optimal freshness, we recommend storing our cookies in an airtight container at room temperature. Avoid exposing them to direct sunlight or extreme heat.

This will help to maintain their texture and taste for up to 10 days. Alternatively, you may freeze our cookies for up to 3 months to enjoy at a later time.

Can I freeze your cookies for later consumption?

Yes, our cookies can be frozen to extend their shelf life. Make sure to store them in an airtight container or freezer bag. When ready to enjoy, thaw them at room temperature or gently heat them in the oven for a freshly baked taste.

Why do the cookies taste soft?

Our cookies have a soft and delicious texture because they are specially crafted as soft-baked cookies. We use a unique baking technique and carefully selected ingredients to achieve that perfect softness. The result is a delightful treat with a tender, melt-in-your-mouth texture that keeps our customers coming back for more. Whether you enjoy them fresh out of the oven or after a few days, our soft-baked cookies maintain their softness, ensuring a delightful taste experience with every bite.

Are your cookies Halal?

Yes, our cookies are halal. Our cookies are made with ingredients that comply with halal guidelines. You can enjoy our delicious cookies with the assurance that they have been prepared in accordance with halal standards.

Can I request a personalised message or note with my order?

Absolutely! We can include a personalised message or note with your order. Simply let us know the details during the ordering process, and we'll make sure to include it with your package.

Can I visit your bakery to pick up my cookie order directly?

Currently, we offer convenient postal delivery for all our cookie orders. We do not offer direct pick-up from our bakery. Rest assured, we take great care in packaging and shipping your cookies to ensure they arrive fresh and delicious right at your doorstep.

Do you offer catering or large order options for events?

Absolutely! We cater to events of all sizes and offer special pricing for large orders. Whether you're planning a birthday party, corporate gathering, or any other special occasion, we can provide a delicious selection of vegan cookies to suit your needs. Please contact us (hello@crmcookieco.com) directly to discuss your catering or large order requirements.

How can I contact customer support for any inquiries or issues?

Our dedicated customer support team is here to assist you. You can reach out to us through our contact form on the website, send us an email at hello@crmcookieco.com


How long will it take for my order to get dispatched?

We ship orders on WEDNESDAYS

Please note that shipping estimates apply after your order has been dispatched, not at the time of purchase. Once your order has been dispatched, you can expect the shipping timeframe based on the shipping method you have selected.


My order hasn't arrived, what can i do?

Please note that delivery delays may occur with Royal Mail. While we strive to dispatch your items promptly, we cannot be held responsible for any delays that may happen during transit. We kindly ask for your understanding in such situations. If your package has not yet arrived, we recommend allowing 7 working days after dispatch before contacting us. We will be more than happy to assist you and provide any necessary support regarding the status of your delivery.


What is your refund or cancellation policy?

We have a comprehensive refund and cancellation policy in place. Please refer to our "Refund and Cancellation Policy" page on our website for detailed information regarding refunds, cancellations, and any applicable terms and conditions.